Returns & Exchanges

At Urban Industry, we want you to be fully satisfied with your purchase. If you're not happy with your order, you can return any unworn items in their original packaging within 28 days for a full refund or exchange.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Prepare the Package

  Securely pack your items in their original packaging, ensuring all tags are attached and the product is in a resalable condition.

• 3.
  Ship the Items

  Print your generated return label and drop off the package at your nearest authorized collection point or post office.

• 4.
  Receive Your Refund

  Once our warehouse team inspects your return, we will process your refund or exchange within 5-7 business days to your original payment method.